At WeatherSpork we want to make your experience a pleasant one. If you can’t find the answer to your question below or have additional questions, comments or suggestions about our site, our products or our services, please don’t hesitate to send us an e-mail at [email protected]. We would appreciate hearing from you.
Q. What method of payment can I use to become a subscriber?
A. We prefer that you pay by major credit card. We only accept MasterCard, Visa and Discover at the moment. We use a Secure Socket Layer (SSL) protocol to process your purchase. We make every attempt to protect the security of your transaction.
Q. What devices are compatible with the WeatherSpork app?
A. We support all Apple devices and most Android devices. You can download the app for free in the Apple App Store or Google Play Store. However, to login and use the awesome features found in WeatherSpork you will need to join and pay for a membership. WeatherSpork also runs in an Internet browser and has the same look and feel as found in the app. This includes running it within a browser on a smaller portable device such as an iPhone. For the best experience we recommend using Google Chrome.
Q. Can I automatically renew my membership with WeatherSpork?
A. No. At this time, we are not allowing for automatic renewal. We will be adding this option in the near future.
Q. Can I renew my membership within the WeatherSpork app?
A. No. At this time, you must login to http://avwxworkshops.com and renew your annual membership.
Q. Can I purchase a premium workshop using WeatherSpork?
A. No. At this time you must purchase any premium workshops at http://avwxworkshops.com. Once purchased there, you will have access to this premium workshop on http://weatherspork.com and within the WeatherSpork app.
Q. Can I purchase a seat to a live workshop or purchase online training using WeatherSpork.
A. No. Purchasing online training or a seat to a live workshop must be done on http://avwxworkshops.com.
Q. If my WeatherSpork membership expires, will I continue to have access to any premium workshops that I have purchased?
A. Yes. Simply login to http://weatherspork.com or the WeatherSpork app and you will be able to view any premium workshop that you have purchased.
Q. Can I still use AvWxWorkshops.com?
A. Yes. For now, AvWxWorkshops.com will continue to provide its current functionality including access to the Internet Wx Brief Roadmap and basic online workshops. So as long as your membership has not expired, you will retain access using the same login credentials.
Q. Is there anything I’m losing by switching over to WeatherSpork and not sticking with AvWxWorkshops.com?
A. Yes. At the moment, you can only access the Internet Wx Brief Roadmap archives through AvWxWorkshops.com. However, in the future the archive feature will also be incorporated into WeatherSpork.
Q. What will eventually happen to AvWxWorkshops.com?
A. At some point in time, AvWxWorkshops.com will shut down much of the functionality it has now and only exist so that customers can purchase one-on-one online training and tuition for a webinar or live workshop. WeatherSpork will be the primary interface for online workshops and weather guidance.
Q. Do you need any beta testers for the WeatherSpork app?
A. No. At this time we have enough beta testers. However, we certainly appreciate any feedback you may have.
Q. I am not hearing any sound when playing workshops on my iPad. Can this be fixed?
A. Yes. Most likely your mute switch is turned on. Older iPads will have an actual hardware switch on the side that you should slide the other direction. For newer iPads it’s now a software switch. Just go to the home page on the iPad and swipe up from the bottom to expose the various settings such as turning on/off the flashlight. You should see a bell in that list. Be sure the bell is white and not red. Tap on the bell so it is white.